Whether working with executives, management teams or customer service public-facing employees, Cath ensures that the training is bespoke and targeted. 

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For executives and management teams, Cath focuses on strategic insights into disability inclusion, emphasising the business case for diversity and best practices in creating inclusive workplace cultures. This may include discussions of policy development, leadership strategies, reasonable adjustments, and fostering an inclusive mindset amongst leadership teams.

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When training customer service staff, Cath provides practical guidance on how to effectively communicate with, and serve disabled customers/clients. This includes an understanding of various disabilities, adapting communication styles and implementing accessible service delivery practices to ensure a positive customer experience.

For public-facing staff, such as retail employees or frontline workers, Cath's training equips them with the knowledge and skills to interact respectfully and inclusively with disabled individuals in various public settings. This training often covers disability etiquette, respectful communication, and assistance techniques, fostering an environment where all customers feel valued and respected.

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By offering bespoke training solutions, Cath addresses specific organisational needs and enhances the competence and confidence of employees in supporting disability inclusion. Her approach not only improves customer service, but it also contributes to creating a welcoming and inclusive environment for all individuals, regardless of ability.